If you have a question, you’re in the right place; start your search below. For any questions or issues not found here, the FinWise team is just a click or call away.
How can we help?
Did you apply for a loan recently but saw FinWise Bank on your credit report or loan statement instead of where you applied?
Hi, we’re the bank working behind the scenes on your loan application. We contract with third-party platforms that receive your loan application information on our behalf. During your application process, you authorize FinWise Bank, through the platform, to collect your credit information. After review of your application, we then provide you with a credit determination.
Branch Information
Get in contact with us.
FinWise Branch Hours
Lobby Hours: Mon-Fri, 8:30am-5pm (MST)
Drive-Up Hours: Mon-Fri, 8:30am-6pm (MST)
FinWise Branch Phone & Location in Sandy, UT
Telephone: (801) 545-6030
Location: 820 East 9400 South | Sandy, UT, 84094
FinWise Headquarters in Murray, UT
Telephone: (801) 501-7200
Address: 756 East Winchester, Suite 100, Murray, UT 84107
FinWise Customer Success Team
Phone: (801) 545-6030
Toll Free: (833) 346-9473
Hours: Mon-Fri, 8am-6pm (MST)
FinWise Card Services
Card Activation, PIN Information: (866) 985-2273
Report Lost or Stolen Card: (844) 347-3221
Request New Card: (801) 545-6030
FinWise Fax & Telexpress
This service is no longer available.
Banking at FinWise Bank
Enroll in Online Banking
Have a FinWise Bank account and want to enroll in our online banking?
Mobile/Online Banking
Google/Apple Account Deletion Requests
Please use the contact form below to request the deletion of your mobile/online banking user profile. Please type “Remove App Account” in the form and provide us with a good phone number at which to reach you.
*Please note that online banking is only available to those with an existing FinWise Bank account. If you have a loan serviced by one of our strategic partners, please apply on their website for online banking access to your loan. Otherwise, if you want to open a new FinWise Bank account, please visit our branch in Sandy, UT.
2024 Holiday Closures
FinWise Bank will be closed for the following holidays in 2024
| Holiday | Date | ||||||
|---|---|---|---|---|---|---|---|
| New Year's Day | January 1st | ||||||
| Martin Luther King Jr. Day | January 15th | ||||||
| President's Day | February 19th | ||||||
| Memorial Day | May 27th | ||||||
| Juneteenth | June 19th | ||||||
| Independence Day | July 4th | ||||||
| Pioneer Day | July 24th | ||||||
| Labor Day | September 2nd | ||||||
| Columbus Day | October 14th | ||||||
| Veteran's Day | November 11th | ||||||
| Thanksgiving Day | November 28th | ||||||
| Christmas Day | December 25th | ||||||
Other Helpful Resources.
Frequently Asked Questions
From SBA loans to branch hours, we’ve organized our most popular questions to make it easy to quickly find what you need.
Fraud Prevention Tips
In today’s digital world, your financial data could be at risk. Protect it by learning the latest tips for avoiding fraudsters’ phishing attacks and scams.
Glossary
More than definitions, our Term Glossary is an open book for better understanding the products and services we offer.
Policies and Agreements
Locate copies of our standard policies and agreements to review terms and conditions and other fine print.
