Account Services FAQ

How do I dispute a transaction on my statement?

To dispute an unrecognized transaction, simply call our Operations Support Team at 801.545.6030 or on our toll-free number at 833.346.9473.
What if I forgot my PIN or want to change it?

It’s important to keep your Personal Identification Number secure. If you believe your PIN has been compromised or you’ve forgotten your 4 to 6-digit PIN, call us at 866.985.2273 for help resetting it.
How can I alert FinWise Bank about international travel?

To avoid complications with your debit cards while abroad, notify us of any upcoming international travel plans. Call us during business hours at 801.545.6030 (or toll-free at 833.346.9473).
What features are available in online banking?
Our online banking gives you added control and convenience for personal and business accounts. Here are some of our most-used features:
- Make, collect, or schedule payments
- Customize activity alerts and account notifications
- Pay bills or transfer funds across accounts
- Complete ACH and wire transfers
- Deposit checks remotely
- Send money to friends and family
- View statements and reports
Available 24/7, online banking is the best way to monitor and manage your FinWise accounts without extra trips to the bank!
When are funds available after deposit?

Typically, funds should be available within 1 to 2 business days after making a digital or in-person deposit.
How do I enroll in online banking?

Visit our bank location during lobby hours to open a FinWise Bank account (if you don’t have one already); it takes just minutes to get started. Our team will walk you through enrollment for the online banking platform and be happy to answer questions you may have.
How do I check my account balance?

With online banking, it’s easy to log in from any device and quickly check your current balance. Or, you can call or visit our bank location during business hours to request an update on your balance.

Business Banking FAQ

Which documents do I need to move forward through the loan process?

Provide balance sheet statements for your year-to-date income verification with profit and loss statements. You will also need the previous two years’ tax returns.
How long does the application to approval process take?

Typically, one week based upon all documents received.
After I’m approved for my loan, how long will it take to close?

We order appraisals and title work immediately, so the close timeframe is between 2-3 weeks after final approval.
Who is authorized to make credit decisions?

Credit decisions are made by the SBA or qualified lenders may be granted delegated authority (PLP) to make credit decisions without SBA review.
What kind of collateral is needed?

Lenders are not required to take collateral for loans up to $25,000. For loans in excess of $350,000, the SBA requires that the lender collateralize the loan to the maximum extent possible up to the loan amount. If business fixed assets do not “fully secure” the loan the lender may include trading assets (using 10% of current book value for the calculation) and must take available equity in the personal real estate (residential and investment) of the principals as collateral.
Which forms do I need?

SBA Form 1919 and SBA Form 1920 are required for every loan (other SBA Forms may be required).
What is the SBA turnaround time?

5-10 business days.
How long are revolving lines of credit?

Up to 10 years (Permitted only under CAPLines submission.)
Tell me about the eligibility decision.

Credit decisions are made by the SBA or qualified lenders may be granted delegated authority (PLP) to make credit decisions without SBA review.
What kind of interest rate can I expect?

Lenders and borrowers can negotiate the interest rate, but it may not exceed the SBA maximum.
What is the maximum SBA guarantee percentage?

85% for loans up to $150,000 and 75% for loans greater than $150,000.
What is the maximum lifetime loan amount?

$5 million
How can FinWise Bank help my business?

Whether your business is small or large, we can customize our solutions to fit your needs. If you need working capital for expansion or new equipment, we can help move your business forward with a business credit line or loan such as an SB7(a) loan, commercial real estate loan, or equipment financing.

Certificate of Deposits FAQ

Can I make additional deposits during my term?

All deposits must be made at the beginning of your term and can be withdrawn at maturity.
How safe is it to stash cash in a CD account?

CD savings accounts allow you to save with low risk. FinWise Bank is a FDIC insured¹ institution. You can rest assured that your CD account will be just as safe as traditional savings accounts.
What happens at the end of my CD term?

At the end of your term, you may withdraw from your account the full amount you deposited into the account plus any interest you have earned while carrying out your term. Or keep it set to auto renew² for even more earnings!
What if I need access to my funds before the end of my term?

Before opening CD account, you should consider when you need access to your funds. To receive the full benefits of a CD Savings account you should refrain from withdrawing from your account. However, we understand life happens.

If you withdraw early there is a penalty of 90-day loss of interest. If your Account has not yet earned enough interest so that the penalty can be deducted from earned interest, or if the interest already has been paid, the difference will be deducted from the principal amount of your Account. For fixed rate Accounts, we will use the rate in effect for your deposit.

Commercial Real Estate FAQ

Which documents do I need to move forward through the loan process?

Provide balance sheet statements for your year-to-date income verification with profit and loss statements. You will also need the previous two years’ tax returns.
How long does the application to approval process take?

Typically, one week based upon all documents received.
After I’m approved for my loan, how long will it take to close?

We order appraisals and title work immediately, so the close timeframe is between 2-3 weeks after final approval.

Consumer Services FAQ

How can I apply for a loan or open an account?

Our online applications are coming soon, but you can always visit our Sandy location during business hours to open a new account or apply for a loan.
What are your hours?

Our bank is open Monday through Friday; visit our lobby between 8:30 a.m. and 5 p.m., or our drive-through between 8:30 a.m. and 6 p.m. For after-hours support with online banking, call 866.322.5212.
Where is FinWise Bank Located?

Find us at 820 East 9400 South in Sandy, Utah (near the corner of S 700 East and 9400 South).

General FAQ

How do I report a stolen card?

To de-activate a lost or stolen card, call (800) 523-4175 right away. Call us at (801) 545-6030 and we will mail you a new card to prevent fraud and protect your account.
How do I login to view my personal loan information?

If you have a FinWise account or loan, whether business or personal, you may login here.

If you have a loan that is originated and serviced by one of our Strategic Platforms, please visit our Strategic Platforms page to learn more.
Why is FinWise Bank on my credit report instead of where I applied?

Did you apply for a loan recently but saw FinWise Bank on your credit report or loan statement instead of where you applied?

Hi, we’re the bank working behind the scenes on your loan application. We contract with third-party platforms like Upstart or Opploans that receive your loan application information on our behalf. During your application process, you authorize FinWise Bank, through the platform, to collect your credit information. After reviewing your application, we then provide you with a credit determination.

Learn more about Strategic Platforms here
How do I contact customer support?

Our general customer service line is available Monday through Friday from 8 a.m. to 6 p.m. (MST) and can be reached at (801) 545-6030 or toll free at (833) 346-9473. They can also be reached via email at GetInTouch@finwisebank.com. For in-person support, you may also visit our branch located at 820 East 9400 South, Sandy, UT, 84094. For after-hours support with your online banking account, please call (866) 322-5212. Visit the Help page for more information

Home Page Business FAQ

Which documents do I need to move forward through the loan process?

Provide balance sheet statements for your year-to-date income verification with profit and loss statements. You will also need the previous two years’ tax returns.
How long does the application to approval process take?

Typically, one week based upon all documents received.
After I’m approved for my loan, how long will it take to close?

We order appraisals and title work immediately, so the close timeframe is between 2-3 weeks after final approval.
Who is authorized to make credit decisions?

Credit decisions are made by the SBA or qualified lenders may be granted delegated authority (PLP) to make credit decisions without SBA review.
What kind of collateral is needed?

Lenders are not required to take collateral for loans up to $25,000. For loans in excess of $350,000, the SBA requires that the lender collateralize the loan to the maximum extent possible up to the loan amount. If business fixed assets do not “fully secure” the loan the lender may include trading assets (using 10% of current book value for the calculation) and must take available equity in the personal real estate (residential and investment) of the principals as collateral.

Personal Banking FAQ

Can I make additional deposits during my term?

All deposits must be made at the beginning of your term and can be withdrawn at maturity.
How safe is it to stash cash in a CD account?

CD savings accounts allow you to save with low risk. FinWise Bank is a FDIC insured¹ institution. You can rest assured that your CD account will be just as safe as traditional savings accounts.
What happens at the end of my CD term?

At the end of your term, you may withdraw from your account the full amount you deposited into the account plus any interest you have earned while carrying out your term. Or keep it set to auto renew² for even more earnings!
What if I need access to my funds before the end of my term?

Before opening CD account, you should consider when you need access to your funds. To receive the full benefits of a CD Savings account you should refrain from withdrawing from your account. However, we understand life happens.

If you withdraw early there is a penalty of 90-day loss of interest. If your Account has not yet earned enough interest so that the penalty can be deducted from earned interest, or if the interest already has been paid, the difference will be deducted from the principal amount of your Account. For fixed rate Accounts, we will use the rate in effect for your deposit.
What features are available in online banking?
Our online banking gives you added control and convenience for personal and business accounts. Here are some of our most-used features:
- The FinWise mobile banking app to access your existing online bank account on the go
- Make, collect, or schedule payments
- Customize activity alerts and account notifications
- Pay bills or transfer funds across accounts
- Complete ACH and wire transfers
- Deposit checks remotely
- Stop payments that have not yet cleared
- Send money to friends and family
- View statements and reports
Available 24/7, online banking is the best way to monitor and manage your FinWise accounts without extra trips to the bank!
Is a small-dollar loan right for you?

Small-dollar loans (SDLs) are designed for an emergency such as an unexpected car repair or a large retail purchase. Intended to help consumers meet an immediate financial need and enable them to improve their overall financial situation, SDLs often feature “graduation” provisions that allow successful borrowers to qualify for lower interest rates and better terms the next time they apply for credit.
Why was I denied online access?

If you are a FinWise Bank customer and are enrolled in online banking, login here or go to our Help Page. To enroll in online banking visit one of our locations to get started.

If you are a borrower trying to access your loan account made through a third-party Strategic Platform, visit Strategic Platforms to learn more about your loan service provider.
What does FinWise Bank have available for me?

Our products include checking and savings accounts and personal loans. Finance your new home construction project or leverage the value of your home with our home equity lines of credit. Browse the accounts and services we offer by visiting our Personal Banking page.

Point of Sale Lending Program FAQ

Do you charge pre-payment penalties?

No, the customer can pay off the entire balance at anytime with no fees.
What is your point of sale lending program process?

Your customer submits an application and, if approved, you can continue the routine sales process. Funding for their purchase occurs 1–2 business days after confirmation of delivery of product or completion of work.
What do you offer?

We offer a no-cost funding option to merchants as well as competitive rates for customers.
What are the requirements for your retail services?
- Must be a retail merchant within the verticals we serve.
- 3 years minimum in business.
- Must complete merchant application form.

Residential Real Estate Lending FAQ

How do I access my home equity line of credit for withdrawals?

You can access funds from your HELOC using a check, cash withdrawal, or account transfer made online or in person. If approved for a HELOC, your banker will set up your preferred method for receiving funds.
What is the draw period, and what happens when it ends?

A draw period is the length of time you are allowed to draw and use funds from your line of credit. Often, this lasts 5 to 10 years. At the end of the draw period, the repayment period begins and may last 10 to 20 years.
What is the difference between a home equity loan and line of credit?

A home equity loan delivers funds in a lump sum payment and usually features a fixed interest rate. A home equity line of credit (HELOC), however, features a variable interest rate and gives you the ability to borrow as little or as much as you like throughout a draw period.
How do I apply for a home equity line of credit?

Visit our Sandy location during lobby hours to apply.
What loan payments do I need to make during home construction?

During construction, you will receive a monthly billing statement based on the amount drawn from your construction loan. Interest-only payments are all that are required until construction is completed. At that point, we help you roll your new home construction loan into a mortgage with another lender.
How much of a down payment will I need to begin construction?

On a new home construction loan, the down payment is tier-based on the dollar amount of the loan. At FinWise, we also allow cross-collateralization. This lending feature lets you use another loan or property as collateral for securing your new home construction loan. In this case, some cash down payment is still required.
What documentation do I need to apply for a construction loan?

Similar to a mortgage, we require asset, liability, and employment documentation with our new home construction loan applications. You will also need to provide your home construction plans and specifications, as provided by your home builder.

Small Business Loan FAQ

Who is authorized to make credit decisions?

Credit decisions are made by the SBA or qualified lenders may be granted delegated authority (PLP) to make credit decisions without SBA review.
What kind of collateral is needed?

Lenders are not required to take collateral for loans up to $25,000. For loans in excess of $350,000, the SBA requires that the lender collateralize the loan to the maximum extent possible up to the loan amount. If business fixed assets do not “fully secure” the loan the lender may include trading assets (using 10% of current book value for the calculation) and must take available equity in the personal real estate (residential and investment) of the principals as collateral.
Which forms do I need?

SBA Form 1919 and SBA Form 1920 are required for every loan (other SBA Forms may be required).
What is the SBA turnaround time?

5-10 business days.
How long are revolving lines of credit?

Up to 10 years (Permitted only under CAPLines submission.)
Tell me about the eligibility decision.

Credit decisions are made by the SBA or qualified lenders may be granted delegated authority (PLP) to make credit decisions without SBA review.
What kind of interest rate can I expect?

Lenders and borrowers can negotiate the interest rate, but it may not exceed the SBA maximum.
What is the maximum SBA guarantee percentage?

85% for loans up to $150,000 and 75% for loans greater than $150,000.
What is the maximum lifetime loan amount?

$5 million

Strategic Platform FAQ

What is a Strategic Platform?

Online or mobile platforms may be created by third-party technology companies, and as a leader in FinTech innovation, we develop new products and services using tech platforms that make banking easier and more accessible to our customers. Through online or mobile portals, we process loan applications quickly, give simple financing options, and may be able to reach new customers who have had trouble accessing credit or banking services in the past. Our Strategic Platforms offer different types of lending services and go through a rigorous approval process to ensure they comply with strict banking regulations and compliance standards. To find a credit service that’s right for you, learn more here.

Website FAQ

You’re the first ‘.BANK’ I’ve seen, why haven’t all the other banks moved?

The move to .BANK is a business decision every bank must make, and plan for, based on its priorities and resources. We decided it was a priority for us to enhance our security and provide our customers with an easy way to authenticate our website.
Do I need to do anything differently now that you’re .BANK?

Our website URL now ends in .BANK. From now on, before interacting with us, and before you enter your username and password on our website, simply look for the ‘.BANK’ to authenticate the website is ours. Our .com website redirects to our new .BANK site, but over time you should update your address book and bookmark for our site.
How is .BANK more secure?

All banks are verified and authenticated by fTLD, the .BANK administrator, prior to registering their .BANK domain, and re-verified annually thereafter. This ensures everyone using a .BANK domain is an eligible organization. Hackers and bad actors can’t get a .BANK domain to create lookalike domains for phishing and spoofing, as they can in ‘.com’ and other publicly available domains.

With the ‘.BANK’ visual authentication cue in place you can quickly confirm websites of ours are real, and avoid interactions that could lead to identity theft and financial fraud. This authentication is also an additional layer of protection for internal and vendor communications, helping to secure against potential breaches.

All banks within the .BANK domain must also implement additional Security Requirements to help secure their sites, and protect them, their vendors and their customers from various cyberattacks. All banks using .BANK are monitored for compliance with these security requirements on an ongoing basis.
What is .BANK?

.BANK is a gated domain, like .gov or .edu, but for verified banks. Replacing .com, which can be purchased by anyone, .BANK quickly verifies that the website is authentically from our bank, so you can interact with confidence when you see the ‘.BANK’ in our website URL.

Frequently asked questions.

Have further questions?

Third Party Site Disclaimer